Obtaining customer satisfaction by managing customer expectation, customer perceived quality and perceived value
نویسندگان
چکیده
منابع مشابه
Service Fairness and Customer Satisfaction in Internet Bank: From a Trust and Perceived Customer Value Perspective
Recent research has found that fairness plays a key role in customer satisfaction. Fairness in an online context and how it influences customer satisfaction, however, has yet been investigated. This research examines satisfaction from a fairness lens and explores the mediators of fairness to satisfaction in the internet bank context. 131 surveys were analyzed and results show that in internet b...
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Predicting software quality as perceived by a customer may allow an organization to adjust deployment to meet the quality expectations of its customers, to allocate the appropriate amount of maintenance resources, and to help direct quality improvement efforts to maximize return on investment. However, customer perceived quality may be affected not simply by the software content and the develop...
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Feel lonely? What about reading books? Book is one of the greatest friends to accompany while in your lonely time. When you have no friends and activities somewhere and sometimes, reading book can be a great choice. This is not only for spending the time, it will increase the knowledge. Of course the b=benefits to take will relate to what kind of book that you are reading. And now, we will conc...
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ژورنال
عنوان ژورنال: Uncertain Supply Chain Management
سال: 2021
ISSN: 2291-6822,2291-6830
DOI: 10.5267/j.uscm.2021.1.003